Further useful information about Spautopia and our mail order service can be found below. If you cannot find the answer to your question, please contact us at Spautopia HQ:

A: Delivery is FREE in the UK for orders over £100. Postage and packing charges for orders below £100 are as follows:
Orders up to £29.99 - £2.95 P&P* 
Orders of £30-£49.99 - £4.95 P&P*
Orders of £50-£79.99 - £6.95 P&P*

Orders of £80-£99.99 - £7.95 P&P*

Orders of £100+ - FREE*

*These charges apply to the UK, Channel Islands and Isle of Man only. For overseas orders, please telephone the office
(+44 1780 721460) for carriage charges and further information about ordering from overseas.

A: Orders are sent by First Class Royal Mail and normally arrive between 1-3 working days.

A: Should you decide you wish to return your order, you must do so with seven working days of receipt of the goods. The return of non-faulty goods can only be accepted provided they are in their original packaging and in a saleable condition. You are responsible for the safe return of the goods and this cost must be borne by you, the customer. Please notify Spautopia that the goods are to be returned and ensure they are accompanied by their original invoice number. A refund will be issued minus the P&P charge (on orders which qualify for free P&P, a reduction of the £7.95 P&P charge will apply) only once we have received the goods in a satisfactory condition. Should you be in receipt of faulty goods, please contact the Spautopia office so that collection/replacement can be organised.

A: Orders can be cancelled prior to dispatch free of charge. Orders cancelled after dispatch will be subject to the terms outlined above (see What is Spautopia's returns policy?) for the return of non-faulty goods.

A: Refunds will be issued via the same payment method with which the order was placed. Please allow up to 10 working days for it to be credited.

A: If you would like technical advice on a specific product or help choosing the correct product, or if you have a specific problem and would like help finding a solution, please don't hesitate to contact the Spautopia team. Call the office on 01780 721460 or email info@spautopia.co.uk.