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Order Despatch
Orders up to 1kg are sent by First Class Royal Mail and normally arrive between 1-3 working days. However, please allow up to 14 days. If you require faster delivery, please place your order before 2pm and select the Next Day (courier) Service.

Unless otherwise specified, orders over 1kg are despatched by courier (UPS or Interlink) for next day delivery if you place your order before 2pm Monday to Thursday. Orders placed on Fridays prior to 2pm will be delivered on the next working day. Orders placed after 2pm may not be despatched until Monday.

For Royal Mail Airmail orders, please allow at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) from the due delivery date for your order to be delivered. We are obliged to wait the full duration of published delivery times before claims for non-arrival of parcels can be considered or processed.

Returns Policy
Should you wish to return your order, you must do so with 14 working days of receipt of the goods. The return of non-faulty goods can only be accepted provided they are in their original packaging and in a saleable condition. You are responsible for the safe return of the goods and this cost must be borne by you, the customer. Please notify Spautopia that the goods are to be returned by completing the online returns form (click on the Customer Service section for details) and ensure they are accompanied by their original invoice number. A refund will be issued only once we have received the goods in a satisfactory condition. Should you be in receipt of faulty or incorrect goods, please contact the Spautopia office by telephone, email or using the online returns form, so that collection/replacement can be organised.

Order Cancellation
Orders can be cancelled prior to dispatch free of charge. Orders cancelled after dispatch will be subject to the terms outlined in Spautopia's Returns Policy above for the return of non-faulty goods.

Refunds
Refunds will be issued via the same payment method with which the order was placed. Please allow up to five working days for it to be credited.

Delivery Times
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see Delivery Information for more details.

Account Details
Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Registered Office
Spautopia, Wireless House, Wireless Hill, South Luffenham, Rutland LE15 8NF
Telephone +44 (0)1780 721470 Fax +44 (0)1780 721644
Safe Products Ltd trading as Spautopia is a VAT registered company in the UK: GB 789 8750 42
Company Registration Number: 04271710